Faq

For peace of mind.

Freight forwarders and carriers have limited liability under international conventions for loss or damage to customer goods. In the case of an incident, your compensation is normally calculated against a “standard” negligent liability clause. Smart Courier Cargo Insurance covers the ‘gap’ between our “standard” liability and the full value of your goods.

We handle every shipment with great care but accidents outside of our control can happen. Natural disasters such as floods may also impact your shipment. Smart Courier Cargo Insurance is a cost-effective way of protecting your goods and giving you peace of mind. After all, most people have never suffered a fire at home but continue to insure their homes against the risk.

As is common in our industry, we are a limited liability company. Our liability is dictated by International Transport conventions such as ’CMR’, or local law, which will usually equate to only a fraction of the value of your goods because it is assessed on weight. We must also have been found to be negligent in our handling of your shipment.

Our scale means we bundle thousands of insurance demands together so we can cover higher-risk profile businesses. Also, our in-country and sector expertise means we can help you lower your risks.

If your company does not have a contract with Mines Courier Services Freight, please contact us.

It depends on your shipping requirements, distance, size, weight of goods, insurance, and the current surcharges in your country.

To track your shipment, simply enter the Mines Courier Shipment Number (either the Mines Courier Order Code you received from us when booking your shipment).